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If you incurred medical or travel-related expenses during your time abroad with Worldstrides and would like to file a claim for reimbursement, please select the following links for a claim form and filing details:
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Payment of medical expenses is handled differently depending on circumstances and preference of medical providers. In many cases you will be expected to pay the provider first and then submit a claim to the Claims Administrator for reimbursement of covered expenses. If you are admitted to the hospital or have other extreme circumstances, you may be able to authorize payment of medical benefits directly to the provider. Upfront payment guarantees direct to providers, Emergency Medical Evacuation/Repatriation (and similar transport services), Trip Interruption, Emergency Family Travel must be arranged by the Travel Assistance Services provider, AXA Assistance (toll-free phone or direct phone or email).
Assistance Services are provided by AXA Assistance, 24 hours/day. In the event of emergency, call 1-888-647-4294 toll free or direct (or collect) dial 1-630-766-7690.
Participants are advised to take a credit card abroad or maintain readily accessible emergency funds in the event that they need to make on-site payment for any medical expenses.
CLAIM SUBMISSION
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The Claim Administrator is:
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Administrative Concepts, Inc. (ACI)
P.O. Box 4000
Collegeville, PA 19426-9000
PH: 610-293-9229
TF: 888-293-9229
FX: 610-293-9299
aciclaims@acitpa.com
www.acitpa.com
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Be sure to save all receipts and other medical documentation, the completed claim form, paid receipts, itemized bills, and statements for services and supplies rendered and any prescription charges must be submitted to: aciclaims@acitpa.com
Outside the USA & Canada: 1-610-293-9229 | Within the US & Canada: 1-888-293-9229 | Fax: 1-610-293-9299
Claims should submitted as soon as reasonably possible to expedite the processing of the claim, but no later than 90 days from the date of the onset of the condition. Participants are able to mail, fax, or scan and email claim forms and documentation (e.g. receipts) for processing. Keep copies of all documents, in the event that anything has to be resubmitted.
The claim form must be completed by the Participant, as neither WorldStrides nor the provider will do this for you.
Late claim processing is almost always due to insufficient address or an incomplete claim. Be sure to submit a complete and signed form and include your full address, so that any reimbursement due can be sent to you.
CHECKING STATUS OF CLAIM
ACI should be contacted with any questions concerning claims processing or the status of your claim submission.
To check on the status of a claim, or to otherwise contact ACI, please use one or more of the following methods:
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Via telephone from within the US & Canada 1-888-293-9229 or outside the USA & Canada 1-610-293-9229.
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Via their website at www.acitpa.com and click on "Member" at the top right. If you are a returning user, enter your previously established username and password to login. If you are a new user, please click "Click here to Register" under "New User" and enter the requested information to create an account. You will need a member number that you can obtain by calling or emailing ACI.
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Via email at aciclaims@acitpa.com